Refund and Returns Policy

Last updated: [Insert date]

Overview

We want you to feel confident shopping with Mind Mushroom Co. If you’re not fully satisfied with your purchase, we offer a 30-day return window on eligible items.

To qualify for a return, your item must be:

• Unused
• In its original packaging
• In the same condition as when you received it

We do not accept returns on any opened or consumed mushroom-based products due to safety and health regulations.

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Non-Returnable Items

Due to the perishable and consumable nature of many of our products, the following items cannot be returned or exchanged:

• Microdose capsules
• Mushroom edibles or gummies
• Dried mushrooms
• Opened or used consumables
• Health and wellness products once opened
• Gift cards
• Downloadable content

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Proof of Purchase

To process a return, we require a receipt or proof of purchase. Please do not send items back to the manufacturer. Contact us first at {your email} to initiate a return.

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Partial Refunds May Be Granted If:

• Items are returned damaged or incomplete (not due to our error)
• More than 30 days have passed since delivery
• Packaging is missing or broken
• The return does not meet full eligibility requirements

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Refunds

Once your returned item is received and inspected, we’ll notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days.

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Late or Missing Refunds

If your refund hasn’t appeared:

1. Check your bank account again
2. Contact your card issuer (processing may take time)
3. Contact your bank

Still no refund? Reach out to us at {your email}.

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Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are final sale.

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Exchanges

We only exchange items that are defective or damaged upon arrival. If your product is faulty, email us at {your email} and send it to:
{Insert physical return address}

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Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the return. Otherwise, refunds go to the original purchaser.

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Shipping Returns

To return your product, send it to:
{Insert return address}

You are responsible for return shipping costs. Shipping fees are non-refundable. If a refund is issued, the return shipping cost may be deducted from your total.

We recommend using a trackable shipping method or shipping insurance for higher-value items, as we cannot guarantee receipt of returned packages.

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Need Help?

Contact us anytime at {your email} with questions about your order, returns, or shipping.